The day complete,
Visiting appointment
Trouble shooting, Technical skills↑
(Recall zeroize)
Customer-oriented,
Customized service
Promoting CS mindset & technical innovation
Specialization of service technical skills
Standardization of service behavior & environment
Produce/distribute CS manual
Managing Call Center
Managing Cyber Center
Using Smart phone
IVR system
Administer CS/QA committee
Customer satisfaction investigation
Conduct job assessments
Technology qualification system